Trividia Health, Inc., a leading global health and wellness company, has initiated a voluntary recall of a specific lot of their TRUE METRIX® Self-Monitoring Blood Glucose Meters. This decision is a precautionary measure taken to address a potential defect that could impact the device’s performance. The recall involves a limited quantity of meters that were distributed under the Good Neighbor Pharmacy® brand within the United States.
What Changed?
On October 7, 2025, Trividia Health formally announced the recall of 601 TRUE METRIX® Self-Monitoring Blood Glucose Meters from lot number KD0746. These devices were manufactured on September 4, 2025, and distributed between September 8 and September 16, 2025. The issue pertains specifically to the Liquid Crystal Display (LCD) of certain units within this lot.
What Is the Issue?
Trividia Health identified that specific units in this lot may potentially experience defective LCD displays. Affected displays might show partially missing or completely absent numerical characters, or “ghosting,” where numbers may appear faded. Such inaccuracies could lead to misinterpretation of blood glucose test results or delays in obtaining accurate readings, which may significantly impact diabetes management. In the context of hypoglycemia, where timely treatment is critical, these delays could increase the risk of adverse health outcomes.
Who Is Affected?
The recall is limited to 601 TRUE METRIX® meters in lot KD0746 that were distributed in the United States. Consumers who use blood glucose meters from this lot are advised to check if their device is included in the recall. The affected lot number (KD0746) can be found printed on the side of the product’s original packaging or by locating the serial number on the back of the device.
It is important to note that no reports of patient injuries linked to the issue have been received to date. Consumers using TRUE METRIX® Self-Monitoring Blood Glucose Meters not included in lot KD0746 may continue usage without concern.
What Actions Should Consumers Take?
Trividia Health has advised users to take the following steps if they suspect they have an affected product:
- Contact the Trividia Health Customer Care Department at 1-888-835-2723, available Monday through Friday from 8:00 AM to 8:00 PM EST (excluding holidays). Customers can verify their meter’s serial number with the assistance of a representative.
- Send an email to trividia0925CC@trividiahealth.com to receive guidance on how to check the serial number on the back of the meter or to verify the affected lot number (KD0746).
- Verify the lot number on the product’s box to ensure it is not part of the recall.
- Visit https://www.trividiahealth.com/productnotice for additional information and to input the meter’s serial number for confirmation.
The company encourages anyone possessing the recalled units to initiate a return and replacement process through their customer care team. Customers will receive support throughout this process.
Working with the FDA
Trividia Health has confirmed that it is conducting this recall in coordination with the United States Food and Drug Administration (FDA) to ensure a swift and efficient resolution of the matter. The voluntary recall reflects the company’s commitment to prioritizing patient safety and product performance.
The company has taken proactive steps to notify its distribution chain, including pharmacies, mail-order services, and other distributors, about the recall. End users are encouraged to reach out directly to the listed support channels for guidance and resolution.
What Are the Next Steps for Stakeholders?
The recall of these limited TRUE METRIX® devices highlights the importance of thorough product monitoring and prompt action to protect patients. Trividia Health’s actions demonstrate a commitment to safeguarding consumer health by preventing potential misinterpretation of glucose readings that could adversely affect diabetes management.
Healthcare providers are advised to inform patients who may use products from the affected lot to contact the company directly for assistance with returns and replacements.
Disclaimer
This content is intended for informational purposes only and does not constitute legal or regulatory advice. For specific guidance, consult appropriate legal or regulatory professionals.
For full information about the FDA announcement, see the link below.
https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/trividia-health-inc-initiates-voluntary-recall-limited-number-true-metrixr-blood-glucose-meters